Event at a glance

Who it is for

reputation managers, customer support managers, marketing managers, social media managers, business owners, telecom professionals

Main topics

reputation management, public service quality assessment, external social media monitoring, customer complaints, brand loyalty, crisis communication, customer support processes, marketing processes

What you will gain

understand the impact of public service quality assessments on business, learn real motivations behind public complaints, discover cases of successful public responses stopping negative waves, build a system to monitor and respond to external feedback without disrupting existing support and marketing processes

Program format

research-based, case studies, practical strategies, overview